Overview

The SmartCAD Computer Aided Dispatch (CAD) System provides comprehensive tracking of public safety first responder units (as well as other types of unit resources) and incident management. SmartCAD is a multi-agency system with unlimited 911/E911 PSAP interfaces. The SmartCAD system presents the user with an intuitive yet comprehensive interface, making the system very easy to use. While the SmartCAD system contains the industry standard Police, Fire and Emergency Medical Services functionality (i.e., Mapping, AVL, Run Areas, Linked Historical Data, etc.), the system architecture and other capabilities make it unique.

The greatest differentiator in the SmartCAD system is the system architecture. The system is designed with the inherent capability to maintain a synchronized copy of the active units (resources) and incidents (service calls) in an unlimited number of mobile (wireless) computer systems over any type of wireless infrastructure. The SmartCAD system has a "push capability" that automatically sends out individual changes as they occur. This capability is referred to as "event driven." The benefits of this functionality include the display of all current situational information to the supervisors and public safety officers in the field. The decision-making capabilities of agencies moves beyond the standard operating procedure matrix and into the realm of expert decision making by presenting the active situational information to the frontline units.

SmartCAD also contains functionality that combines workflow processes into single tasks, making the system operators and the frontline units more efficient and creating technological force multiplication. These methods include the ability to seamlessly gather statistical information on a person's demographics. The captured data (such as race, gender, age, reason for stop, and enforcement action) exceeds the recommended profiling specifications of the US Department of Justice. Other functions that enhance capabilities include the ability to enter a "traffic stop" incident from the officer vehicle that combines a call for service entry with an information query and a "wanted" check through local, state and federal databases.

In addition, SmartCAD also tracks assigned and unassigned officers, allowing administrators and supervisors to quickly evaluate personnel effectiveness, and to identify high crime and service area locations for more effective agency resource management. These and other features make the SmartCAD system exceed the normal CAD offering and present a unique and innovative CAD software system offering.

Features

• Multi-agency system
• Unlimited 911/E911 PSAP interfaces
• Integrated mapping and GEO-location for all calls
• Unlimited agencies with tracking for unique agency report numbers
• Synchronized real-time CAD (Call and Unit) status on all mobile computers
• 911 system interface
• 911 wireless phase II ready
• Station alarm interface and call faxing
• AVL plotting and tracking
• Immediate update to workstations on call assignment or status change
• Integrated NCIC/State interface
• Configurable run cards for LE, Fire and EMS
• Color-codes calls by priority as defined by the agency
• Automatic GEO file validation of addresses
• Notifies dispatchers to BOLOs, caution notes and vehicle history
• Captures and stores demographic data for identification and prevention of racial profiling
• Integrates with other SmartCOP modules
• Configuration allows for agency-specified complaint types, disposition codes, quick-keys, and call/unit priority colors
• Transmission of BOLOs to MCT
• Customizable to view specific zones or an entire district
• Tracks assigned and unassigned officers
• Apparatus recommendations based on status, location and other definable properties

Benefits

• Flexibility to support centralized dispatching across geographic and jurisdictional boundaries
• Suits both small and large multi-jurisdictional agencies
• Officers view updates immediately, improving safety in dangerous situations
• Multiple users have immediate access to the same information

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